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International
Overseas Shipping:
For
International orders please email us first at
shipping@ahealthya.com
the size and the quantity of the product along with the
address, so that can notify you via email your exact shipping
cost which will enable you to process your order on our website.
We will ship your order via United States Postal Service (USPS).
US Postal Service provides many mail service options based on
size, weight and destination. Some of the available services
are:
- US Global
Express (2-3 days transit time)
- US Airmail
Parcel Post (4-7 days transit time)
- US Surface
Parcel Post (4-6 weeks transit time)
Note: Not all options
are Not Available In Some Countries
We Ship by United Parcel Service (UPS),
Federal Express, Airborne Express or DHL. Please let us know if
you have a preference.
Import
Taxes:
You may have to pay import taxes,
customs duties, etc. These charges are separate from your
shipping charge.
Incomplete
Orders/Partial Orders:
Herbal Advisor
promises to complete and ship every order that we process in an
expedient and professional manner. However, considering our
remarkable inventory featuring over 12,000+ diverse health
products and vitamins, some items are unfortunately placed on
back order by the manufacturer or vendors due to either their
popular demand or their temporary unavailability. These delays
are always unforeseen and unexpected.
If an order is partially complete, Herbal Advisor shall wait 7
days for the items to arrive before sending the package. If the
item is not received, we shall ship the partial order, and then
complete the order as soon as the products arrive in stock.
Shipping Restrictions:
NOTE: It is the responsibility of the
customer to make sure whether or not they are allowed to import
nutritional supplements from the U.S.
If the Customs agency in your country returns your order to us
because of the following:
- You did not
have the permission to import such supplements
- Such
supplements were banned in your country.
A credit refund
will be issued minus twice your shipping charge (as we have to
pay our carrier the same shipping charge to return your order
back to us), and a 15% restocking fee for the value of your
order.
Customs forms
for all international orders list the value and the contents of
your order as "vitamin supplements". If the order is a
gift, the package is marked "Gift," but the value of
the items is still stated on the customs form.
We Ship To The Following
Countries:
Argentina; Australia; Austria; Aruba;
Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman
Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji;
Finland; France; France, Metropolitan; Germany; Greece; Guam;
Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica;
Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi;
Mexico; Monaco; Netherlands; New Caledonia; Netherlands
Antilles; New Zealand; Norfolk Island; Norway; Panama; Papua New
Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi
Arabia; Singapore; South Africa; Spain; Sweden; Switzerland;
Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab
Emirates; United Kingdom; United States; US Minor Outlying
Islands; Venezuela; Virgin Islands (U.S.)
Customs Related Problems
Are Not Encountered Regarding Shipment Going To:
- Hong
Kong, Ireland, Japan, Singapore, Switzerland, U.K.
- Canada:
The following items are NOT ALLOWED to be imported
unless through a Doctor’s office:Carnitine, Acetly-L-Carnitine,
Tryptophan, DHEA, Pregnenolone, Androstenedione, and Human
Growth Hormone, please check from your local health centers
for Melatonin and 5-HTP. For further information on customs
restrictions please check the following website:
http://www.hc-sc.gc.ca/
Or
Call One Of The Following phone numbers:
Quebec
Regional Office:
1001, Saint-Laurent Street West
Longueuil, Quebec J4K 1C7
Telephone: (450) 646 -1353 |
Ontario
Regional Office:
2301 Midland Avenue
Scarborough, Ontario
M1P 4R7
Telephone:(416) 973 - 1466 |
Manitoba
Regional Office:
510 Lagimodiere Blvd.
Winnipeg, Manitoba
R2J 3Y1
Telephone: (204) 983-5490 |
Saskatchewan
District Office:
412 - 101 - 22nd Street East
Saskatoon, Saskatchewan
S7K 0E1
Telephone:(306) 975 - 4502 |
Western
Regional Office:
3155 Willingdon Green,
Burnaby, British Colombia
V5G 4P2
Telephone: (604) 666 - 3350 |
Edmonton
Alberta District Office:
839, 9700 Jasper Avenue
Edmonton, Alberta
T5J 4C3
Telephone: (780) 495 - 3895 |
Calgary
Alberta District Office:
282, 220 - 4th Avenue S.E.,
Calgary, Alberta
T2G 4X3
Telephone: (403) 292-4440
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Notice
- When shipping to the following countries:
- Australia:
Extra charges by Customs. Also, for DHEA you must have a
import permit.
- Taiwan:
Import permission is required, or else the Customs will
return your order. And even though it is returned, they will
still bill you for import duties.
- Europe
(except for U.K.,
Switzerland, and Austria): Almost all nutritional
supplements are considered as medicines or drugs, and will
be returned by the countries respective Customs.
The following
nutritional supplements cannot be shipped to France and Germany:
- Melatonin
- DHEA
- Pregnenolone
- 5-HTP or any
type of HGH.
If you are a
Doctor or Pharmacist, and have special permission to import
nutritional supplements, please fax your documents at (718)
850-9682 prior to your placing the order, as this will expedite
in the delivery process.
Returns
& Refunds:
Returned products must be unopened and sealed, unless defective.
They must be returned within 7 days. 20% of restocking fee will
be deducted from the refund. After 7 days, no returned products
will be credited. Herbal Advisor automatically credits missing
items or back ordered items unavailable to ship. Once a product
is returned the charge back will be initiated, minus the
shipping charge. This process usually takes 7-10 business days
to reflect on your credit card bill. You can refuse shipment,
but again, credit will not be charged back until we have
received the items. Shipping costs are not refundable. The seal
of all the products must be intact and unbroken. All products
should be in their original condition. Before returning the
product, please send an email to
ahealthya@aol.com
In your email, kindly include your Order Number, Date ordered,
and Reasons for return (choose one of the following):
Reason
for return (choose one of the following:
- Damage or
defective (in shipping)
- Incorrect
product shipped
- Dissatisfaction
(please explain)
- Other
(explain)
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