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International Overseas Shipping:
For International orders please email us first at shipping@ahealthya.com the size and the quantity of the product along with the address, so that can notify you via email your exact shipping cost which will enable you to process your order on our website. We will ship your order via United States Postal Service (USPS). US Postal Service provides many mail service options based on size, weight and destination. Some of the available services are:

  • US Global Express (2-3 days transit time)
  • US Airmail Parcel Post (4-7 days transit time)
  • US Surface Parcel Post (4-6 weeks transit time)

Note: Not all options are Not Available In Some Countries

We Ship by United Parcel Service (UPS), Federal Express, Airborne Express or DHL. Please let us know if you have a preference.

Import Taxes:
You may have to pay import taxes, customs duties, etc. These charges are separate from your shipping charge.

Incomplete Orders/Partial Orders:
Herbal Advisor promises to complete and ship every order that we process in an expedient and professional manner. However, considering our remarkable inventory featuring over 12,000+ diverse health products and vitamins, some items are unfortunately placed on back order by the manufacturer or vendors due to either their popular demand or their temporary unavailability. These delays are always unforeseen and unexpected. 

If an order is partially complete, Herbal Advisor shall wait 7 days for the items to arrive before sending the package. If the item is not received, we shall ship the partial order, and then complete the order as soon as the products arrive in stock.

Shipping Restrictions:
It is the responsibility of the customer to make sure whether or not they are allowed to import nutritional supplements from the U.S.

If the Customs agency in your country returns your order to us because of the following:

  • You did not have the permission to import such supplements
  • Such supplements were banned in your country. 

A credit refund will be issued minus twice your shipping charge (as we have to pay our carrier the same shipping charge to return your order back to us), and a 15% restocking fee for the value of your order. 

Customs forms for all international orders list the value and the contents of your order as "vitamin supplements". If the order is a gift, the package is marked "Gift," but the value of the items is still stated on the customs form.

We Ship To The Following Countries
Argentina; Australia; Austria; Aruba; Bahamas; Barbados; Belgium; Bermuda; Brazil; Canada; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; New Caledonia; Netherlands Antilles; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

Customs Related Problems Are Not Encountered Regarding Shipment Going To:

  • Hong Kong, Ireland, Japan, Singapore, Switzerland, U.K.
  • Canada: The following items are NOT ALLOWED to be imported unless through a Doctor’s office:Carnitine, Acetly-L-Carnitine, Tryptophan, DHEA, Pregnenolone, Androstenedione, and Human Growth Hormone, please check from your local health centers for Melatonin and 5-HTP. For further information on customs restrictions please check the following website: http://www.hc-sc.gc.ca/ 

Or Call One Of The Following phone numbers:

Quebec Regional Office:
1001, Saint-Laurent Street West 
Longueuil, Quebec J4K 1C7
Telephone: (450) 646 -1353 
Ontario Regional Office:
2301 Midland Avenue
Scarborough, Ontario
M1P 4R7
Telephone:(416) 973 - 1466 
Manitoba Regional Office:
510 Lagimodiere Blvd.
Winnipeg, Manitoba
R2J 3Y1
Telephone: (204) 983-5490 
Saskatchewan District Office:
412 - 101 - 22nd Street East
Saskatoon, Saskatchewan
S7K 0E1 
Telephone:(306) 975 - 4502 
Western Regional Office:
3155 Willingdon Green,
Burnaby, British Colombia 
V5G 4P2 
Telephone: (604) 666 - 3350 
Edmonton Alberta District Office:
839, 9700 Jasper Avenue 
Edmonton, Alberta 
T5J 4C3 
Telephone: (780) 495 - 3895 
Calgary Alberta District Office:
282, 220 - 4th Avenue S.E.,
Calgary, Alberta
T2G 4X3 
Telephone: (403) 292-4440

 Notice - When shipping to the following countries: 

  • Australia: Extra charges by Customs. Also, for DHEA you must have a import permit. 
  • Taiwan: Import permission is required, or else the Customs will return your order. And even though it is returned, they will still bill you for import duties.
  • Europe (except for U.K., Switzerland, and Austria): Almost all nutritional supplements are considered as medicines or drugs, and will be returned by the countries respective Customs. 

The following nutritional supplements cannot be shipped to France and Germany: 

  • Melatonin 
  • DHEA
  • Pregnenolone 
  • 5-HTP or any type of HGH.

If you are a Doctor or Pharmacist, and have special permission to import nutritional supplements, please fax your documents at (718) 850-9682 prior to your placing the order, as this will expedite in the delivery process. 

Returns & Refunds:
Returned products must be unopened and sealed, unless defective. They must be returned within 7 days. 20% of restocking fee will be deducted from the refund. After 7 days, no returned products will be credited. Herbal Advisor automatically credits missing items or back ordered items unavailable to ship. Once a product is returned the charge back will be initiated, minus the shipping charge. This process usually takes 7-10 business days to reflect on your credit card bill. You can refuse shipment, but again, credit will not be charged back until we have received the items. Shipping costs are not refundable. The seal of all the products must be intact and unbroken. All products should be in their original condition. Before returning the product, please send an email to ahealthya@aol.com In your email, kindly include your Order Number, Date ordered, and Reasons for return (choose one of the following):

Reason for return (choose one of the following:

  • Damage or defective (in shipping)
  • Incorrect product shipped 
  • Dissatisfaction (please explain) 
  • Other (explain)

Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider.

Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

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